Open Positions

Front Desk Customer Service Representative

Job description

Municipal Operations and Consulting, Inc. is a Water Utility Management Company located in Spring/Woodlands area looking to hire a Front Desk Customer Service Representative.

Responsibilities

MAJOR RESPONSIBILITIES
• Assist walk-in customers with inquiries regarding their service
• Accept walk-in payments 

• Assist call center with managing large amount of incoming calls and customer inquiries
• Must be customer oriented and have the ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Willingness to work as part of a team, and support other departments as needed.

• Provide accurate, valid and complete information by using the right methods/tools

• Identify and assess customer’s need to achieve satisfaction

• Respond to customer emails

• Schedule work orders

• Communicate with field staff to assist customers

MINIMUM REQUIREMENTS
Able to:
• Candidates will be asked to submit to a drug screen during application process
• High School Diploma

KNOWLEDGE/SKILLS/ABILITIES
• Proficient in Word and Excel

BENEFITS
• Full medical, dental, vision available after 60 days
• 401(k) after 1 year, with company match
• Paid holidays after 90 days
• Two weeks paid vacation after 1 year

PAY RATE
Depends upon experience and based on qualifications

Location
  • Oak Ridge
Employment type

Full Time