About Us
“We”, “us” or “our” means Municipal Operations & Consulting, Inc., with its principal place of business located at 20141 Schiel Rd Cypress TX 77433-4234 Cypress TX US 774334234.
About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact our Customer Service team at 281-367-5511.
What Personal Information We Collect and How We Collect It?
We collect personal information that you provide directly to us:
- Contact information. If you sign up for an account with us, or to receive emails or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about your account.
- Payment information. You may choose to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
- Survey information. You may provide us with other personal information when you fill in a form on the website, provide us with feedback, or use other features of the Services.
- Opting in to message alerts. By providing your contact information, you consent to receive communications related to your account, including billing notices, payment reminders, service updates, and emergency notifications, via text messages, emails, or phone calls. These communications may be sent by Municipal Operations & Consulting, Inc. or its authorized third-party service providers. Message frequency may vary. Standard message and data rates may apply. You can opt out of non-emergency communications at any time by following the instructions provided in each message.
How We Use Your Personal Information?
We use the personal information we collect for the following reasons:
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To provide you with information about the Services that you request from us.
- To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
How We Share Your Personal Information?
We may share your personal information in the following ways:
- With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.
Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
International Transfers
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.
Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
Municipal Operations & Consulting, Inc.
20141 Schiel Rd Cypress TX 77433-4234
281-367-5511
customerservice@municipalops.com
Effective: October 30, 2024