Customer Service Representative (Bilingual) - Cypress, TX
Municipal Operations and Consulting, Inc. is a Water Utility Management Company located in Spring/Woodlands area looking to hire a Bilingual Customer Service Representative in the Call Center Department in Cypress, Texas (a suburb of Houston, Texas).
MAJOR RESPONSIBILITIES
• Answer phone lines quickly.
• Must be customer oriented and have the ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Willingness to work as part of a team, and support other departments as needed.
• Manage large amounts of incoming calls and customer inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Identify and assess customer’s need to achieve satisfaction
• Respond to customer emails
• Take payments by phone and in person
•
Schedule work orders
• Communicate with field staff to assist customers
• Travel between Spring and Katy Texas
• Availability for after hours on-call
MINIMUM REQUIREMENTS
• Candidates will be asked to submit to a drug screen during application process
• English/Spanish Speaker
• High School Diploma
KNOWLEDGE/SKILLS/ABILITIES
• Proficient in Word and Excel
BENEFITS
• Full medical, dental, vision available after 60 days
• 401(k) after 1 year, with company match
• Paid holidays after 90 days
• Two weeks paid vacation after 1 year
PAY RATE
Depends upon experience and based on qualifications.
- Cypress, Texas
Full Time